Access times
Access to Øksnehallen for exhibitors as well as general opening hours for the event will be available on the organizer’s website.
General for webshop
For each event, the organizer and Øksnehallen have agreed on a deadline for ordering. The date and time are at the top of the page here or on the “Stand equipment”. You can also find this information at the organizer and the material you have received from the organizer.
The items purchased in the webshop are delivered to the stand at the agreed opening time on the set-up day.
On the set-up day, it is possible to purchase materials and furniture etc. In a limited range and quantity. We make reservations for sold out items.
If an exhibitor has moved an item purchased in the webshop to another stand, Øksnehallen assumes no responsibility. We leave the matter to the organizer, who must resolve any disagreement.
All terms and conditions are listed at the bottom of this page.
By purchasing goods in the webshop, it is understood that you have the right to use the goods for the agreed period. Items may not be taken home.
Contact info
If you have questions about stand orders, special solutions, user guides or anything else, you can always get in touch with us via our contact us.
You can write to us whether you are logged in or not, but we recommend that you are logged in first. Please note that there may be late response times during busy periods, we thank you in advance for your understanding.
If you need to talk to us, you can call us on 0045 33298088.
The phone is open Wednesday: 10:00-15:00 and Friday: 10:00-15:00.
If you need to get in touch urgently, write to us via contact us.
Describe what we can help you with and remember to include a contact number.
Stand package included
If you are registered for an event where you have purchased a stand package, the contents of the package will appear in your profile under “Your account”
If you do not wish to make use of the stand package, please write to us via contact us.
If there is a logo banner or other print, you need to order it.
Find the item and choose the right size. Add it to cart and go to checkout. A discount code will appear, enter it and the amount of the print item will be deducted and set to DKK. 0,-
Next, you need to upload your print-ready file. You can find guides under the tab “User guides” tab
Food and drinks in Øksnehallen
Coffee, tea, sandwiches and lunch etc. can be ordered in advance via the webshop. Alternatively, exhibitors are welcome to use Café Øksnehallen during the event if it has been agreed with the organizer that the café is open during the fair.
However, we recommend that exhibitors order food and drinks in advance in the webshop to avoid waiting time and queues.
It is not possible to purchase food and beverages in Øksnehallen outside of trade fair opening hours.
If exhibitors wish to bring their own food truck/tuc tuc, a fee must be paid to Øksnehallen. The fee is set at DKK 5000,- ex. VAT per stand per truck. Use the link here “Renunciation”
Permitted food trucks/tuc tucs in Øksnehallen are coffee trucks, pancake trucks, juice bar, beer bar etc.
However, it is allowed to give out tastings or samples without paying a fee.
Samples are small samples, something that can be eaten in one bite, single pieces of candy/chocolate that are wrapped. If you want to hand out samples of beverages, the amount must not exceed 5 cl, with the exception of water bottles with your own logo.
It is not allowed to hand out hot dishes, large meals or similar directly from the stand.
If you have any questions, you are welcome to contact Øksnehallen via Contact us prior to the fair to make an appointment.
Storage and storage space
Storage space can be ordered online via the webshop. Empty packaging, cardboard etc. must not be stored on the stand for fire safety reasons. The goods must be securely packaged and labeled with stand number, phone number and contact person. There will only be limited access to the goods during the fair. Please contact the production office on the day for further information.
Sold out items
Øksnehallen makes reservations for any sold out items. If an ordered item is sold out, we will do our best to find an equivalent product in quality, appearance and price.
Lift or forklift rental
No vehicles other than those available in the production department may be used in Øksnehallen. Exhibitors are therefore not allowed to use their own lifts or trucks, but can ask for assistance or order it in advance via the webshop. It is recommended that exhibitors bring their own sack trucks or trolleys.
Øksnehallen only transports goods that are securely packaged and labeled with any handling markings such as “fragile”.
Floors
The stone floor of the Axe Hall is oiled, but can be susceptible to colored liquids, paint, oil, red wine, citrus and the like. Heavy, pointed and sharp objects will scratch the floor. Exhibitors must be careful not to damage the floor and, if necessary, apply a grease and oil absorbent underlay.
Internet connection
Øksnehallen offers wireless or wired internet access. Wired internet access can be ordered on the webshop. WiFi code can be picked up at the production office or be available on the organizer’s website and on signs in the hall. Øksnehallen does not accept support questions regarding the use of WiFi.
Water connection
It is possible to order water connection on the webshop. Direct drainage is not available. Exhibitors are responsible for ensuring that our connection is suitable for the equipment they bring. Technical assistance can be ordered on the webshop.
Cleaning and maintenance
Exhibitors are responsible for cleaning stands, podiums, showcases etc. during the fair. If you wish to have your stand vacuumed by Øksnehallen’s cleaning staff, this service can be ordered at the “webshop”. On departure, the stand must be left tidy and free of materials (see Waste above).
Waste
On set-up and dismantling days, 600l roll containers and cardboard bins will be set up in Øksnehallen for lighter waste. For larger pieces of waste, waste containers will be available by agreement with the organizer. Exhibitors are responsible for keeping and leaving a tidy stand for the sake of both fire safety and guest experience.
Hanging and setting up brought materials
It is not allowed to mount and hang materials brought along by yourself without prior request for technical assistance. This is due to safety and fire considerations. All items on the stand must be placed securely and without inconvenience to guests. It is not permitted to damage Øksnehallen’s floors, outer walls, exhibition walls, roof structure and other rented equipment with screws, nails, stickers, stickers etc. Likewise, nothing may be attached or stuck to the Øksnehallen drip paper walls. . If the above is not complied with, the exhibitor will be invoiced directly by Øksnehallen.
If you want to hang items weighing over 15 kg, please write to us via this link: “Hanging materials over 15 kg”
If you have items weighing less than 15 kg, use this link: “Suspension of material 0 to 15 kg”.
The only tape you are allowed to use in the hall is double-sided tape of the brand TESA no. 4964.
You can also use Powerstrips. This can be purchased via the webshop:
Shipping and freight
Øksnehallen is not able to receive and store materials for stands and exhibitors outside the agreed opening hours. Goods may not be sent without prior agreement with Øksnehallen.
If you have goods to send to Øksnehallen, this must be done within the set-up period. If you have goods that need to be picked up after the event, this must be done during the dismantling period. Information about this can be found on the page “Stand equipment and “Exhibitor information” at the top of the page, or by contacting the organizer.
All early shipments will be refused and charged a storage fee of 950 kr. The same applies for unclaimed goods.
The shipping label must always be filled in with the following:
Øksnehallen’s address,stand number, telephone number and name of the person present in Øksnehallen during set-up and dismantling of the event.
The address for delivery and collection of goods to Axe Halls is:
Øksnehallen’s back entrance, Halmtorvet 11, 1700 Copenhagen V.
The shipping label must always be filled in with the following:
Øksnehallen’s address,stand number, telephone number and name of the person present in Øksnehallen during set-up and dismantling of the event.
The address for delivery and collection of goods to Axe Halls is:
Øksnehallen’s back entrance, Halmtorvet 11, 1700 Copenhagen V.
Picking up goods after the fair
All materials and goods must be removed when Øksnehallen closes after the event. Please refer to the organizer’s website for information on access times. Materials left behind will be subject to a fee of DKK 3,500, which must be paid before delivery.
Production office
The Øksnehallen production office, located near the rear entrance, will be staffed by technical personnel throughout the time exhibitors have access to Øksnehallen. All inquiries regarding orders, use of gates and technical questions should be directed to the production office. It is possible to purchase tape, strips and technical assistance on the set-up day and rent a limited selection of stand equipment. There may be items that are sold out.
Toilets
Women’s and men’s toilets with disabled and baby changing facilities are located near the back entrance of Øksnehallen.
Wardrobe
Cloakroom facilities are available if agreed with the organizer. Inquiries about this should be directed to the organizer.
Personalized instancesthe
Øksnehallen is not liable for theft or lost items. We refer to the organizer’s insurance.
Smoking
Smoking is not allowed in Øksnehallen. We refer to the outdoor areas.
Alarm
In order to secure the exhibits and to ensure that visitors only have access through the main entrance of the Axe Hall, the other doors of the Axe Hall are secured with alarms. The side doors of the Axe Hall must therefore not opened – except in case of fire. Unauthorized opening of gates will be invoiced to the exhibitor with DKK 6,500.
Complaints
If you as an exhibitor have complaints about deliveries delivered by Øksnehallen, please contact the production office immediately. We will try to solve the problem.
If we cannot, you must convey this in writing to “Contact us” no later than the day after the event. If this is not done, complaints cannot be accepted.
Parking space
Parking is prohibited in the areas around Øksnehallen. However, loading and unloading is permitted according to current rules. It is possible to park in DGI Byen’s parking garage, which is centrally located close to Øksnehallen with access via Ingerslevs gade, 1704 Copenhagen V. More information can be found on the DGI Byen website: Parking information.
Hotel & Spa
It is possible to book hotel rooms at DGI Byen’s hotel – CPH Hotel. Book online here: https://www.dgibyen.dk/en/hotel-tourism/cph-hotel/online-booking/.
DGI City
Read more about DGI Byen on our website: https://www.dgibyen.dk/da/moder-konferencer/faciliteter-udstyr/oksnehallen/.
From Central Station and the Metro Cityring, it’s a 2 min. walk to DGI Byen and 7 min. walk to Øksnehallen.
